Returns

We accept a return for a refund only when the item is defective. You have 30 days after you receive it. For a shipped order, that is 30 days after the delivery date. For store pickup, that is 30 days after the pickup date.

What you can return

A refund is only for a defective item, or for an item we made incorrectly. We do not refund an item because you changed your mind. A different size is an exchange, not a refund.

Custom work

Items with embroidery, heat press, a school logo, or a student name can be returned or exchanged only when we made the item incorrectly.

How to start a return

1. Email shop@carruseluniforms.com with your order number and what is wrong with the item, or bring it to the store.
2. We confirm that the item is covered.
3. For a mail return, ship the item to 7017 Santa Fe Ave, Huntington Park, CA 90255. We pay return shipping when the item is defective. You pay return shipping for a size exchange.
4. You can also bring a covered item to 7017 Santa Fe Ave, Huntington Park, CA 90255, during our posted store hours.

Refunds

There is no restocking fee. After we receive and inspect a defective item, we refund the original payment method within 5 business days. We also refund the shipping you paid to receive that item.

Exchanges

We accept an exchange for a different size of the same unworn item within the same 30 days. The item must be unwashed, with tags attached. Custom work follows the rule above.